DIANN LOVEJOY
OFFICE MANAGER
BILLING SPECIALIST

Education

Nitro High SchoolAugust 2001 – May 2003
Nitro, WV – High School Diploma

Ben Franklin Career Center August 2001 – May 2003
Dunbar, WV Medical Assisting

Employment History

Improve Physical Therapy & Hand Center August 2018 – Present
4522 MacCorkle Ave SE Ste 1
Charleston, WV 25304

VP of Administration, Office Manager

  • Accounts Payable and Receivable
  • Payroll
  • Handle all payroll tax, state withholding tax, quarterly tax, and retirement payments
  • Bank Reconciliations for company accounts
  • Human Resources
  • Privacy Officer (Handle all out going medical records)
  • Credentialing all therapists as well as reviewing all new insurance contracts for the facility
  • Represent company in magistrate court hearings for unpaid patient balances
  • Post insurance and patient payments daily to patient accounts
  • Ensure all electronic claims are going out and as well as paper claims
  • Oversee all medical billing and collections
  • Oversee all front office/administrative operations

Dynamic Physical Therapy & Sports MedicineAugust 2015 thru August 2017
5510 MacCorkle Ave SE
Charleston, WV 25304

VP of Administration, Office Manager

  • Accounts Payable and Receivable
  • Payroll
  • Handle all payroll tax, state withholding tax, quarterly tax, and retirement payments
  • Bank Reconciliations for company accounts
  • Human Resources
  • Privacy Officer (Handle all out going medical records)
  • Credentialing all therapists as well as reviewing all new insurance contracts for the facility
  • Represent company in magistrate court hearings for unpaid patient balances
  • Post insurance and patient payments daily to patient accounts
  • Ensure all electronic claims are going out and as well as paper claims
  • Oversee all medical billing and collections
  • Oversee all front office/administrative operations

Dynamic Physical Therapy & Hand Center, LLCMarch 2011 thru August 2015
5510 MacCorkle Ave SE
Charleston, WV 25304
Insurance Billing Specialist, Patient Representative, Assistant Manager

Billing Specialist:

  • Monitoring all patient accounts for delinquency.
  • Ensuring all medical claims are paid in a timely matter.
  • Ensuring all medical bills that were sent out electronically the previous day all went successfully.
  • Writing appeals to insurance companies for unpaid or incorrectly paid medical bills.
  • Responsible for keeping track of patient settlements with various law firms.
  • Responsible for make sure patients follow through with their monthly payments.
  • Sending out monthly patient statements.
  • Answering daily billing questions from patients.
  • Transcribing letters from physical therapist’s to physicians.

Patient Representative:

  • Meeting with patients and ensuring they are always 100% satisfied with the quality of care they receive.
  • Also ensuring that patients are 100% satisfied with administrative tasks carried out by the front office (i.e. scheduling, retrieving patient benefits in a timely manner).
  • Sending out weekly satisfaction surveys to all discharged patients to measure their overall experience.

Assistant Manager:

  • When the office manager is out of the office the responsibilities I carry out include:
  1. Sorting through mail daily and collecting all checks and corresponding explanation of benefits.
  2. Preparing the daily deposit.
  3. Keying in both insurance and patient payments to patient accounts.
  4. Checking for electronic payments from insurance companies on company bank accounts.
  5. Printing and recording checks in QuickBooks.
  6. Payroll.
  7. Handle all payroll tax, state withholding tax, quarterly tax, and retirement payments.
  8. Bank reconciliations for company accounts.
  9. Preparing all medical records.

St. Francis West Healthcare, Inc. April 2005 thru December 2010
121 West Washington Street
Charleston, WV 25302 Insurance Billing Specialist

Billing Specialist:

  • Medical billing & coding.
  • Sorting through mail daily and collecting all checks and corresponding explanation of benefits.
  • Preparing the daily deposit.
  • Keying in both insurance and patient payments to patient accounts.
  • Front office receptionist (answering phones, filing, scheduling appointments, etc.).

Cracker Barrel Old Country Store September 2003 thru January 2006
Cross Lanes, WV 25313
Server

References Upon Request